Refund Policy

At ArtisansConnect, we strive to ensure a fair and transparent experience for both customers and service providers. This Refund Policy outlines the circumstances under which refunds may be issued.

1. For Customers

1.1 Job Payments

ArtisansConnect is a platform that connects customers with independent artisans. All payments for jobs are negotiated and made directly between the customer and the artisan. ArtisansConnect does not process job payments, nor does it hold funds on behalf of either party. Therefore, refunds for completed or partially completed jobs must be resolved directly with the artisan.

1.2 Escrow Service (Future Feature)

When we launch our escrow feature, payments will be held securely and released only after job completion and customer satisfaction. Refunds under escrow will follow a separate policy to be announced at launch.

1.3 Dispute Resolution

If you have a dispute with an artisan, please contact our support team within 7 days of the job being marked “completed”. We will mediate and help reach a fair resolution, but we do not guarantee a refund.

2. For Artisans (Providers)

2.1 Subscription Plans

Subscription plans are non-refundable. However, you may request a pro-rated credit toward an upgrade or a future subscription within 14 days of purchase if you have not used any bid credits. Once you place a bid, the plan is considered used and no credit will be issued.

2.2 Upgrade Credit

If you upgrade to a higher plan, the remaining value of your current plan will be applied as a credit toward the new plan. No cash refunds will be given.

2.3 Cancellation

You may cancel your subscription at any time from your dashboard. No refund will be issued for the remaining period of your current subscription.

3. General Conditions

• Refund requests must be submitted within 14 days of the transaction (subscription purchase or job dispute).
• Proof of issue – For subscription refunds, provide payment receipt. For job disputes, provide screenshots of conversations and evidence.
• Processing time – Approved refunds will be processed within 7–10 business days to the original payment method.
• Non-refundable items – Any administrative fees, bid credits already used, or completed job payments are non-refundable.
• Fraud & abuse – If we detect any fraudulent activity, we reserve the right to deny refunds and terminate accounts.

4. How to Request a Refund

To request a refund, please contact our support team at:

• Use our contact form and include “Refund Request” in the subject line.

Please provide your full name, registered email, transaction ID (if applicable), and a detailed reason for the refund.

5. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the platform after changes constitutes acceptance of the revised policy.